Telecaller cum Customer Supprt Executive

Roles & Responsibilities

1. Working Day: Monday –  Saturday
2. Working Time: 8:30am – 6pm (However, should there have any enquiries on weekends, the person has to fulfill as well)
3. Salary: ……………….. (based on experience)
4. Working Location: Bangalore (Work from Home)

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Support Executive Responsibilities:-

1. Manage the routine daily e-commerce operations such as provide proactive customer service, order processing, monitor stock status and returns, stock replenishments, analytical supports i.e. report design and maintenance and month-end closing
2. Manage and maintain the e-commerce platforms with internal and external teams to ensure that products, promotions, prices and content on the e-commerce platform are up-to-date and accurate at all times
3. Coordination, execution and planning support for e-commerce projects, e-marketing campaigns and integrated brand plans.
4. Keep up-to-date with market development and monitor competitor activities.
5. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
6. Responding promptly to customer inquiries.
7. Communicating with customers through various channels.
8. Acknowledging and resolving customer complaints.
9. Knowing our products inside and out so that you can answer questions.
10. Processing orders, forms, applications, and requests.
11. Keeping records of customer interactions, transactions, comments, and complaints.
12. Communicating and coordinating with colleagues as necessary.
13. Providing feedback on the efficiency of the customer service process.
14. Managing a team of junior customer service representatives.
15. Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:-

1. Candidate must possess at least a Diploma in Sales and Marketing, Mass Communication, Retail Management, Advertising / Media Planning, Business Studies / Management or its equivalent
2. Ability to stay calm when customers are stressed or upset.
3. Comfortable using computers.
4. Experience working with customer support.
5. Preferably Junior Executives with at least 1 year(s) of working experience in the related field for this position; start-up experience a plus
6. Customer service experience is preferred.
7. Extensive digital knowledge across all platforms, social media savvy, and e-commerce activities will be favorably considered
8. Good project management and communication skills and attention to detail
9. Highly competent with MS office programs (Excel, Word, Power point)
10. Basic Adobe Photoshop Skills or equivalent will be an added advantage

Salary: 9k to 12K 

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